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How to Resolve Supplier Disputes for Pro-card

If you have a dispute with a supplier, first try to resolve the dispute with the supplier directly. This is the best and most efficient means of handling any disputed charges. Suppliers will most likely work with you to resolve any differences.

1. Contact the supplier immediately.
2. Negotiate an agreement with the supplier.
3. Document all phone calls and retain all correspondence with supplier.
4. Note problem on the statement.
5. Check next statement to confirm credit, if credit is due.

If an agreement cannot be reached with the supplier or if credit does not appear on next statement, US Bank will resolve the matter for you. You must, however, contact US Bank within 60 days from the transaction date. Follow these steps:

1. Log on to Access Online. Follow the instructions in Access Online User Guide - Transaction Management to locate the transaction in question and provide information to the bank about why the transaction is being disputed.
2. As specified in the online instructions, Print, Sign and Fax or Mail to the Bank.
3. Attach a copy of the complete documentation for the dispute. Once disputed, a small D will be displayed next to the record for the transaction.
4. Keep a copy in your records.

Once the bank receives the dispute form they will go to bat for you.

1. The bank will review the dispute.
2. The bank will issue a credit to your account.
3. The bank will investigate the charge.

The bank has 60 days in which to complete their investigation.

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Last revised: November 02, 2009 (am)